Job Inteview 101

      Recently, a friend asked my advice about a job interview.  They were told that it was going to be a 'behavioral interview"  and did not know how to prepare for it.  I am going to share the answer to the question.

     Behavioral interviews and performance interviews are based on the job description and duties of the posted position.  They are designed to determine the best candidate for the position based on the psychological premise that past behavior is the best predictor of future behavior.  Because they are asking about specific, verifiable events, there is also the believe that the respondent will accurately describe their abilities, duties and outcome.  Since they are based on actual job duties, the potential employer reduces the possibility of being accused of bias or not obtaining enough information. 

     All jobs duties have the elements of quantity and quality.  In other words, how often are you expected to do something and how well you do it.  By asking behavioral questions, you are expected to address both issues.  Ideally, you should use an experience from previous employment however you can use any experience that is relevant. Structure your responses using the STAR format.  STAR stands for situation, task, action and results.  

• SITUATION - Answers the questions where did this occur (ie ACME Factory), when (ie., last year, at the annual marketing summit), why (ie potential loss of revenue due to new competition) who (presentation to company president by me).  State the relevance of the project to your company's or department's mission.
• TASK - Describes your assignment and role in the creating the solution to the problem.
• ACTION - What steps did you take to resolve the problem.  Make sure you use action words ie., developed, created, designed, that clearly indicate how you behaved. Include the number of people you supervised, duration of the project, the project budget so that the interviewer has a precise image of your work behavior.
• RESULTS - What was the outcome of your actions (ie., revenues increased by 10%, reached new target market).  If your results were not positive, then demonstrate that you analyzed the outcome and learned from this experience by stating why the plan was not successful and what would you do differently.  Since you are describing a situation in which you were the key player, do not blame someone else for failure because this implies you lack leadership skills and are not a good team player.  This is a good time to mention any award or recognitions that you received for your role in resolving this situation. 

     How should you prepare for this type of interview?  Carefully review the job description and determine the critical elements, (knowledge, skills and abilities) that are needed for the position.   Identify two or three situations for each element.  Consider the corporate culture and personal attributes that you would like to present and select the best examples.  Using the STAR format develop describe each example.  Finally, do mock interviews in order to be able to present yourself in a relaxed, organized manner.

If you would like some assistance with job interviewing skills, please contact me at chartingyourcoursewithcoaching@gmail.com.